2nd/3rd Line Technical Analyst London, Support Exchange Citrix

Salary:
£28000 - £32000 per annum
Location:
London
Posted:
12/10/2010

Contract:
Permanent
Employer:
Computer People
Contact:
Raaj Chandarana
Reference:
369500-A
Sector:
IT Consultancy, Network / Systems Integration, IT Services
Closing date:
09/11/2010
International Service Provider seeks a talented 2nd / 3rd Line Technical Analyst to be based in Central London.

You will be responsible to provide support on the IT & Communications Helpdesk working within defined SLA’s and KPI’s, providing support for Windows 2003 Server and Citrix environment, mentoring juniors, working within structured Incident Management, Problem Resolution and Change Management Processes.



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Candidates MUST have:

1) Proven experience working in a similar role with strict SLA’s,

2) Proven experience in a Microsoft Environment, with degree, MCP, MCSA, MCSE, MCSDT, MCITP, MCTS or equivalent experience

3) Extensive Citrix experience, CCA ideal or Citrix Presentation Server ideal

4) Full UK Drivers Licence

5) Strong experience of Microsoft Office 2003/2007 and Microsoft Exchange server 2003/2007

6) Experience supporting as many of the following as possible: Checkpoint Firewall, Juniper SSL, VMWare ESX, VCP, Active Directory, MIMESweeper, Symantec Backup Exec, Bluecoat Proxy, McAfee, Mitel, SQL Server, Blackberry Enterprise Server, Sophos AV, HP ProCurve Switches, Windows XP, Vista & Windows 2003 / 2008 Server, LAN / WAN

This is an excellent opportunity to join a well respected and progressive organisation. Successful candidates can expect to receive a basic salary of up to £32,000 based on skills and a good benefits package.

KEYWORDS: Technical Analyst, Desktop, 3rd line, Support, London, IT, VMWare, VCP, Citrix, CCA, Checkpoint, AD, Firewall, Exchange 2003, MIMEsweeper, Symantec Backup Exec, Bluecoat Proxy, McAfee, Mitel, Windows XP Professional, Sophos AV, Windows Vista, LAN / WAN, Blackberry Enterprise Server Windows 2003 Server, degree, MCP, MCSE, MCITP, MCTS, HP ProCurve Switches, Network Support Administrator.