IT jobs will grow 22% through 2020, says U.S.

Biennial update says offshoring will limit growth in some occupations, while healthcare IT provides a boost

Computerworld - WASHINGTON -- U.S. officials on Thursday said that offshoring will hurt the growth of U.S. programming jobs in this decade, though expansion of healthcare IT and mobile networks will in turn increase demand for software developers, support technicians and systems analysts.

By 2020, employment in all computer occupations is expected to increase by 22%, but some IT fields will fare better than others, according to the U.S. Bureau of Labor Statistics (BLS) biennial update of employment projections.

Comparative growth rates
Projected 10-year growth Compared to other categories
Increase 29% or more Much faster than average
Increase 20% to 28% Faster than average
Increase 10% to 19% About average
Increase 3% to 9% More slowly than average
Decrease 2% to increase 2% Little or no change
Decrease 3% to 9% Decline slowly or moderately
Decrease 10% or more Decline rapidly

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Source: U.S. Bureau of Labor Statistics
Demand for software developers will be the strongest in this period, with increases ranging from 28% to 32%, depending on the type of software development.

The BLS update imagines what IT employment will look like through 2020.

The agency's forecasts, particularly for technology-related jobs, are often controversial because they can't account for rapid market changes and tech disruptions. But its estimates are often cited in various policy debates on issues ranging from education to immigration.

The IT employment growth rate projected by the BLS was characterized as "anemic" by Victor Janulaitis, CEO of Janco Associates, a research firm that analyzes IT wage and employment trends.

"When you consider the overall demand for systems and applications in high-growth markets like China and India, [the BLS projections] mean the U.S. will be doing a diminishing portion of the development and implementation work," said Janulaitis. "If that's the case, the U.S. will no longer be the leader in IT.

"The BLS projections are a bad sign for the U.S. IT graduates from universities. Those numbers do not cover the net growth necessary to give all of the graduates jobs," Janulaitis added.

The outlook varies from occupation to occupation. Here's a look at the BLS projections for various tech jobs.
Database administrators

Demand for database administrators is expected to increase by 31%, with 33,900 jobs being added this decade as enterprises endeavor to cull valuable information from an ever-growing mountain of data.

The field employed 110,800 people in 2010 at a median salary of $73,490.
IT managers

For IT managers, employment is projected to increase by 55,800 jobs, or 18%, to 363,700 jobs by 2020.

The BLS said growth in the healthcare industry and the need for more IT security may spur an increase in the number IT management jobs, but the agency added that "cloud computing may shift some IT services to computer systems design and related services firms, concentrating jobs in that industry."

The median pay for IT managers in 2010 was $115,780.
Job growth forecast
Job title May 2010 employment 2020 jobs forecast Job growth forecast Pct job growth forecast Expected growth rate thru 2020 May 2010 median wage
Software developers, systems software 392,300 519,400 127,100 32% Much faster than average $ 94,180
Database administrators 110,800 144,800 34,000 31% Much faster than average $ 73,490
Network & computer system admins 347,300 443,800 96,500 28% Faster than average $ 69,160
Software developers, applications 520,800 664,500 143,700 28% Faster than average $ 87,790
Computer systems analyst 544,400 664,800 120,400 22% Faster than average $ 77,740
Information Security Analysts, Web Developers, and Computer Network Architects 302,300 367,900 65,600 22% Faster than average $ 75,660
Computer & information systems managers 307,900 363,700 55,800 18% About average $115,780
Computer support specialists 607,100 717,100 110,000 18% About average $ 46,260
Computer programmers 363,100 406,800 43,700 12% Average $ 71,380
Source: U.S. Bureau of Labor Statistics Occupational Outlook Handbook

Computer programmers
The IT occupation expected to show the weakest growth is computer programming, which is also the profession most susceptible to offshoring.

The number of people employed as computer programmers will increase by just 12% through the decade, from 363,100 in 2010 to 406,800 by 2020, the BLS projects.

That's less than the expected 14% increase in the number of U.S. jobs across all occupations, IT and otherwise, over the same period, according to the BLS.

Offshoring was blamed for relatively weak growth in demand for computer programmers.

"Since computer programming can be done from anywhere in the world, companies often hire programmers in countries where wages are lower," said the BLS. "This ongoing trend will limit growth for computer programmers in the United States."

The median pay for programmers in 2010 was $71,380.
Help desk, technical support

The healthcare industry's growth and its shift to electronic records will help spur demand for computer support specialists, a job category that includes help desk personnel.

There were 607,000 people employed in computer support in 2010. That figure is expected to grow to 717,000 by 2020, for an 18% increase.

The 2010 median pay for computer support specialists was $46,260.

Technical support workers are also being hurt by a shift of jobs to other countries, though the BLS is a little more optimistic about the outlook for this occupation.

"A recent trend to move jobs to lower-cost regions of the United States may offset some loss of jobs to other countries," the bureau said, referring to the trend of hiring people who handle call center duties largely from their homes.
Systems analysts

The BLS projects that the number of computer systems analysts will grow by 22% through 2020, thanks to the spread of mobile networks and the expanded use of computerized healthcare tools, such as e-prescription systems.

The number of computer system analysts in the U.S. in 2010 was 544,000. That figure is expected to rise 22% to 664,800 by 2020. The median salary of a systems analyst was $77,740 in 2010.
Software developers

The BLS said there were 913,100 software developers in the U.S. 2010; they were earning a median salary of $90,530.

The bureau forecasts that the number of software development jobs will increase by 30%, or 270,900, through 2020.

The fastest rate of growth (32%) will be for system software developers, and the lowest (28%) will be for application developers, the bureau said.
Other IT occupations

In 2010, there were 347,200 network and computer systems administrators employed in the U.S., earning a median wage of $69,160. Employment in these occupations is expected to grow by 96,600 jobs, or 28%, through 2020.

The BLS lumps information security analysts, Web developers and computer network architects in a single category. It said a combined 302,300 people held those positions in 2010 and projected that employment in that category would grow 22% to 367,900 jobs by 2020. The median pay for all workers in that category was $75,660 in 2010.

BLS critics
Ron Hira, an associate professor of public policy at the Rochester Institute of Technology, said the BLS IT forecasts have been wildly wrong in the past.

"Volatile occupations tend to be subject to bad forecasts, and it's clear that computer occupation employment levels are very hard to forecast," said Hira.

"The forecasts are biased toward the most recent history in the occupation," he said.

Hira said he would place more stock in growth projections for a predictable profession. Citing primary school teachers as an example, he pointed out that the BLS can estimate the number of births during the decade and factor in teacher-student ratios to reach an estimate of employment growth.

The BLS has "no methodology to estimate technological disruptions that can increase demand for computer occupations," said Hira, citing the rapid increases in the use of the Internet and ERP systems as examples of IT disruptions.

David Foote, CEO of Foote Partners, an IT labor market research firm, scoffed at the BLS's projections and said they extended too far out into the future to be reliable.

In light of "current market volatility and uncertainty which is unprecedented," Foote said that anyone who makes a 10-year IT employment projection "is kidding themselves."

The projections don't take into account the rate of technological change, he said.

Foote said the BLS only identifies a "small group" of IT jobs and doesn't track the new kinds of technology jobs that combine business and IT experience to create hybrid professions. Much of that is being driven by the demands to find useful ways to apply use so-called big data in a business.

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Microsoft Apologizes After Botched Windows Phone Challenge

Microsoft is apologizing after refusing to reward a tech writer who "smoked" a Windows Phone using an Android handset.

Microsoft is apologizing for a Windows Phone marketing campaign gone wrong, after a tech writer "smoked" a Windows Phone using an Android handset.

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OOPS: Dumbest tech marketing stunts of all time
In its retail stores, Microsoft has been running a "Smoked by Windows Phone" campaign, in which participants are challenged to use their existing smartphones to try to beat Windows Phone in basic tasks. For example, users are asked to send text messages to their spouses, look up the weather, or find highly-rated local restaurants.

In most stores, Microsoft was offering $100 to users who could beat Windows Phone. But Microsoft upped the stakes at its Santa Clara location by offering a special edition laptop valued at over $1,000. That's where Skatter Tech's Sahas Katta decided to take up Microsoft's challenge.

Katta's task was to bring up the weather in two different cities. Fortunately, Katta's Samsung Galaxy Nexus already had a pair of weather widgets on the home screen, one for San Jose, Calif., and another for Berkeley, Calif. He had also set the phone to bypass the lock screen when pressing the power button--a built-in option for Android phones running version 2.3 and higher.

When the challenge began, all Katta had to do was tap the power button. Although a store associate with a Windows Phone was close behind, with two weather Live Tiles on the start screen, the Galaxy Nexus' instant unlock gave Katta the edge.

The Microsoft Store staff didn't see it this way, and claimed that Katta had actually lost. After several employees failed to explain why, another employee stepped in and claimed that Katta's phone didn't win because its two weather locations were in the same state.

"I calmly and politely tried pointing out that I was absolutely never told about having to show off two different states, but at this point I realized there was no point in even attempting to argue since the Microsoft Store employees clearly had no intention of even potentially discussing the possibility of considering me the winner," Katta wrote.

The story attracted lots of attention in the tech world, getting picked up on the news aggregation site Techmeme. On Monday, Microsoft's Senior Manager (and self-proclaimed Microsoft Evangelist) Ben Rudolph wrote on Twitter that he wanted to make things right, and promised Katta a laptop, a phone, and an apology.

The Verge also wrote a follow-up story showing how Microsoft instructed store employees to avoid certain challenges against specific phones. For instance, HTC's Status has a "pocket-to-picture-to-post feature and a camera that switches on even faster than Windows Phone," according to a store guide, so employees were instructed not to challenge Status users to take a picture and upload it to Facebook.

It should be no surprise that Microsoft was stacking the odds in its favor. "Smoked by Windows Phone" is a marketing campaign, not an honest assessment of one platform's advantages against the competition. But as long as Microsoft was coaching store employees on how not to get beaten, it could have also taught them how to gracefully accept defeat.

Then again, one store's snafu arguably led to more exposure for the campaign than it ever would have received otherwise.

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70-595 Q&A / Study Guide / Testing Engine

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QUESTION 1
You are employed as a developer at Certkingdom.com. Certkingdom.com makes use of BizTalk Server 2010 in
their environment.
You have designed a BizTalk Server 2010 messaging solution for processing XML messages. You
then configured the solution to makes use of a solitary Business Activity Monitoring (BAM) activity
and BAM tracking profile to obtain content values from a message.
When a message is received, a portion of the values are bound to a receive port. When a
message is sent, the rest of the values are bound to a send port.
You have been instructed to make sure that a single record that includes all content values is
created for each message.
Which of the following actions should you take?

A. You should consider making use of the BizTalk Tracking Profile Utility (bttdeploy.exe) to
redeploy the tracking profile used in this solution.
B. You should consider linking a complete value to ActivityID field.
C. You should consider adding a relationship to the BAM tracking profile.
D. You should consider configuring the solution to make use of another Business Activity
Monitoring (BAM) activity.

Answer: C

Explanation:

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QUESTION 2
You are employed as a developer at Certkingdom.com. You are currently in the process of designing a
BizTalk Server 2010 orchestration for Certkingdom.com’s environment.
You have already created and saved a policy, named CertkingdomEmployeeBonus, to compute an
employee’s bonus based on year-to-date sales via the Business Rule Composer. You have also
included a Call Rules shape in the new BizTalk Server 2010 orchestration.
When you access the BizTalk Orchestration Designer, you are unable to find CertkingdomEmployeeBonus
in the menu of accessible policies.
It is imperative that CertkingdomEmployeeBonus is made available.
Which of the following actions should you take?

A. You should consider publish CertkingdomEmployeeBonus from the BizTalk Orchestration Designer.
B. You should consider publish CertkingdomEmployeeBonus from the Business Rules Composer.
C. You should consider creating and publishing a vocabulary containing a definition that
references the XML schema used to evaluate CertkingdomEmployeeBonus from the Business Rules Composer.
D. You should consider creating and publishing a vocabulary containing a definition that
references the XML schema used to evaluate CertkingdomEmployeeBonus from the BizTalk Orchestration Designer.

Answer: B
Reference:
http://msdn.microsoft.com/en-us/library/aa995582(v=BTS.70).aspx

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QUESTION 3
You are employed as an administrator at Certkingdom.com. Certkingdom.com is a shipping company that uses
radio frequency identification (RFID) readers with a server shipping management system built on
BizTalk Server 2010 to track shipped containers.
Subsequent to defining a custom tag event, named ContainerArrivalEvent, you include the
SqlServerSink component to the RFID process using the RFID manager.
You are required to make sure that only the custom tag event is logged.
Which of the following actions should you take?

A. You should make use of the Inline XSLT script type.
B. You should make use of the fully qualified assembly name for the EventType property.
C. You should make use of the Inline C# script type.
D. You should make use of the Generic EventType property.

Answer: D
Reference:
http://msdn.microsoft.com/en-us/library/dd352454(v=BTS.70).aspx

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QUESTION 4
You are employed as an administrator at Certkingdom.com. Certkingdom.com has a BizTalk Server 2010
environment.
Certkingdom.com has three trading partners to which EDI purchase orders are regularly sent. Certkingdom.com’s
trading partners make use of email, instead of through response messages, to confirm purchase
order acknowledgements. Furthermore, Certkingdom.com’s three trading partners employ identical
versions of the purchase order message. The only difference is that the product types for each
trading partner are defined by custom codes, which are not included in the standard BizTalk
purchase order schemas.
You have been instructed to make sure that a purchase order schema is used for each trading
partner when sending purchase orders. Each purchase order schema should contain the required
custom product type codes for that particular trading partner.
Which two of the following actions should you take? (

A. You should consider defining a local host setting for each of the three trading partners via the
transaction set settings for the party.
B. You should consider defining an envelope for each of the three trading partners via the
transaction set settings for the party.
C. You should consider making use of the default namespace defined by BizTalk for EDI
messages.
D. You should consider defining a custom namespace for each BizTalk schema.

Answer: B,C
Reference:
http://technet.microsoft.com/en-us/library/ff629750(v=BTS.70).aspx

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QUESTION 5
You work as a BizTalk Server 2010 administrator at Certkingdom.com. Certkingdom.com makes use of a BizTalk
Server 2010 orchestration that calls a Business Rules Engine policy.
You have previously configured the policy to assess test scores for passes or fails. You then
deployed The BizTalk solution, as well as the policy.
When Certkingdom.com decides to increase the value of a passing score, you are instructed to make the
necessary changes to the policy so that the adjusted rule parameter is displayed.
Which of the following actions should you take? (Choose all that apply.)

A. You should create a new version of the policy in the Business Rules Composer
B. You should create a different policy with a new name that includes the changed parameter in
the Business Rules Composer.
C. You should create a new vocabulary in the Business Rules Composer.
D. You should create a new version of the policy in the Business Rules Composer
E. Add the new parameter to this vocabulary
F. You should edit this version to reflect the changed parameter.
G. You should deploy the new version.
H. You should publish the new version.
I. You should publish the vocabulary.
J. You should deploy the new policy.

Answer: C,E,I
Reference:
http://msdn.microsoft.com/en-us/library/aa560288(v=BTS.70).aspx

---

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Chrome browser updated again. Not that there's anything wrong with that

Google's Chrome browser was updated yesterday to version 17.0.963.78 on Windows, Macs and Linux. This latest update is to Chrome only, it does not include an updated copy of Flash, which remains at version 11.1.102.63 on Windows and Linux and 11.1.102.64 on OS X.

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According to Google, yesterdays update fixed a single security problem and "issues with Flash games and videos".

This Chrome refresh came on the heels of the prior update, version 17.0.963.66 which was issued just two days earlier.

And that update was an emergency fix for version 17.0.963.65 that had been released just two days before.

When Google detected a problem with version 17.0.963.65, they halted its distribution. Their delay in telling anyone about this, is what prompted my previous blog about being stuck on version 17.0.963.56.

The great thing about this stream of updates is that Chrome users didn't need to know or care, because Chrome does such a great job of silently updating itself.

I don't necessarily want all of my software constantly and silently self-updating, but for a web browser I think it is the right approach.

That Chrome includes Flash in its self-updating umbrella, is icing on the cake.

A Windows user with Flash running inside both Firefox and Internet Explorer reminds me of the mythological figure Sisyphus, constantly pushing that boulder uphill. Personally, I've got better things to do than manually update Flash time and time again. When I need Flash, I use Chrome.

A fan of another browser may claim that Chrome is overly buggy. Having been a developer, I expect bugs.

The Watergate scandal showed that, in politics, it's not the crime, it's the cover-up. In software, it's not the bugs, its how you deal with them.

Some companies deny their bugs or take forever to fix them. Not Google. This steady stream of Chrome releases shows they are on the job, paying attention and fixing things quickly.

Very quickly. The security problem that was fixed yesterday in Chrome version 17.0.963.78 came to Google's attention less than 24 hours earlier.

I am also encouraged by reports that Google paid $60,000 for the details of the security flaw. This can only encourage more bug reports in the future.

I was impacted by the just-fixed Flash problem.

A remotely controlled Windows 7 computer seemed to go mute when viewed from an XP machine on the same LAN. I often use Flash on assorted web pages to play audio, and the remote control software dutifully sends the audio from the remote Windows 7 machine to the computer in front of me.

But, at some point this broke. After some tinkering, the problem was narrowed down to Flash based audio running in Chrome. Audio from other sources worked fine. Interestingly, when Chrome was configured to use Firefox's copy of Flash rather than its own embedded copy, the audio worked fine.

I spent a non-trivial amount of time debugging this. Just hours after reporting the gory details of the problem, there was a new version of Chrome with a fix. It makes an impression.

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Symantec to acquire Nukona to assist in BYOD strategy

Deal with privately held mobile application management company to be completed in April

Symantec today announced it has reached an agreement to acquire privately held Nukona, a maker of mobile application management software, for an undisclosed price.

Symantec indicated the acquisition of Mountain View-based Nukona, expected to be concluded in April, is intended to further its strategy in managing and securing Apple iOS, Google Android and HTML5 apps, especially when the smartphone or tablet is owned by the employee but permitted for business use by the employer.

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ANALYSIS: Cloud-based single-sign-on, a business perk for customers?
This "bring your own device" (BYOD) phenomenon, as it's called, is becoming increasingly prevalent in the enterprise and forcing IT managers to look to new management approaches.

Nukona's mobile management software includes an "enterprise apps store" for app distribution and a "policy manager" that can wrap apps in a management layer that allows IT to apply security policies for purposes such as authentication, enforcing encryption or setting restrictions.

C.J. Desai, Symantec's senior vice president, endpoint and mobility group, said the Nukona acquisition "will help organizations protect and isolate corporate data and applications across both corporate-owned and personally owned devices."

Earlier this month, Symantec also acquired Odyssey Software, a provider of mobile device management software as a foundation to enroll and manage all necessary device settings across a broad range of platforms.

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Cisco incubating software-defined network startup?

Insiemi being pitched by 3 star Cisco engineers who also worked on SAN, Nexus switches

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Cisco is reportedly considering incubating an internal startup chartered to develop the company's software-defined networking product line.

According to The New York Times, Insiemi is the name of the startup, which would ostensibly be spun in to Cisco once its product is finished. The Times said Cisco is negotiating with three of its top engineers on whether to fund and commence the startup's operations.

SDN WITH A CISCO PEDIGREE: Startup founded by ex-Cisco execs pushes software-defined networking

Cisco would not comment on the Times story.

Cisco has done this with two other internal startups -- Andiamo, which made the company's SAN switches; and Nuova, which developed Cisco's Nexus data center switches. In all three cases, the same three Cisco engineers are involved in the startup company formation, operation and product strategy and development: Mario Mazzola, Prem Jain and Luca Cafiero.

The three have deep roots in Cisco's Ethernet switching business, dating back to 1993. Andiamo was acquired by Cisco in 2002, with the purchase price based on SAN switch sales -- potentially up to $2.5 billion, Cisco said at the time. Nuova was acquired in 2008 for between $70 million and $678 million, also dependent on product sales.

But the startup spin-in strategy has also strained relations between Cisco and its internal engineering teams who were not selected to join the startup and then saw their own teams recruited away. The practice led to the departures of these engineers who then started up their own companies to compete with Cisco, sources said.

Sources say Insiemi has already recruited Tom Edsall, a Cisco Fellow and a lead ASIC architect of the company's Nexus and MDS switching lines (from the Nuova and Andiamo spin-ins); and Ronak Desai, the architect of Cisco's NX-OS FabricPath and Virtual Device Context software, and of the MDS SAN switch operating system. The startup may also have recruited Michael Smith, a distinguished engineer who worked on Cisco's Nexus 1000v virtual switch, sources say.

Insiemi has also been granted full source code licenses to Cisco's NX-OS data center network operating system, the sources say. They also say Insiemi headquarters have been established for now in Cafiero's Palo Alto home.

Insiemi would develop Cisco's software-defined networking product line, according to The New York Times. Software-defined networking (SDN) allows an external controller to act as the brains of the switching and/or routing infrastructure, enabling software programmability and configurability without manual intervention on each and every network element.

The Nexus 1000v virtual switch would likely be the first "touch point" for the Cisco SDN controller, sources say.

SDNs are said to be a way to abstract the physical network from the logic with which to operate it, and to enable easier modification or feature extension. OpenFlow is supported by many in the industry as an API and protocol to enable SDNs.

Cisco has been tight-lipped on its OpenFlow/SDN strategy. SDNs are said to be a threat to Cisco's hardware dominance and profits in that it opens up proprietary or customized hardware to manipulation by an external element. Cisco has said it plans to add OpenFlow to its Nexus switches, but beyond that, the company is not elaborating on its strategy to either embrace or combat SDNs.

In the previous internal startup ventures, Andiamo and Nuova both developed switches featuring custom Cisco ASICs with software very tightly coupled with these ASICs. Indeed, this continues to be Cisco's strategy, even with SDNs, Cisco CEO John Chambers recently noted in a roundtable with trade reporters.

So it's expected that Insiemi would develop an SDN controller, and perhaps other switching products, that tightly couple Cisco ASICs to the software control of associated switches. Whether OpenFlow is involved in the development -- or a Cisco proprietary SDN API and protocol -- is unclear at this point.

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Microsoft's MAPP reportedly hacked, RDP exploits coming sooner than expected

Microsoft's early patch information distribution system appears to have been hacked, giving attackers a jumpstart at building a worm.

When Microsoft's Patch Tuesday release earlier this week revealed a code execution vulnerability for Remote Desktop Protocol (RDP), we knew it wasn’t a good sign. We didn’t expect the situation to get this dangerous so quickly, however, and neither did Microsoft.

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RELATED: Microsoft incites madness with March's Patch Tuesday release

Details continue to surface surrounding the RDP exploit, including allegations that the Microsoft Active Protections Program (MAPP), which provides security vendors patch information ahead of its actual release, has been compromised. According to ZDNet blogger Ryan Naraine, several sources claim that the MAPP was breached by hackers in China. Among those making the accusations is security researcher Luigi Auriemma, whom Microsoft credited with discovering the RDP vulnerability in the first place.

RELATED: Don't Wait on This Patch, Microsoft says

One undisclosed security researcher who spoke to Naraine says he “can say with 100% certainty that MAPP information got into the wrong hands,” a claim that Auriemma supported “with no doubt whatsoever,” Narraine wrote.

Auriemma, in a separate statement emailed to SC Magazine, offers even scarier information for those that are late in making the patch. Two early exploits have been proven to cause the infamous blue screen of death on targeted Windows XP and Server 2003 devices, Auriemma told SC Magazine.

Symantec has since confirmed reports of a Proof of Concept (PoC) for a denial of service attack through the exploit Microsoft tried to patch on Tuesday.

Hackers with access to the MAPP would be able to build and distribute attacks more quickly than their potential targets could protect themselves. Even though Microsoft, and every security researcher I spoke to, urged those running RDP to deploy the patch immediately, “if not sooner,” Microsoft researchers had initially warned in a company blog post that they “anticipate that an exploit for code execution will be developed in the next 30 days.”

Now, some may be wishing for that 30 days.

“The threat level with MS12 -020 is rising rapidly,” Lamar Bailey, director of security research and development for nCircle, says. “Over the weekend attackers will be adding malicious payloads to the exploit code Symantec found and we’ll see that in the wild by Monday, if not sooner. Within a week we’ll see multiple malicious payloads, and it will definitely become a worm.”

Meanwhile, hackers are wasting little time trying to establish a more severe threat, with this financially incentivized request for “a working exploit for CVE-2012-0002 (the new RDP hole) as a Metasploit module” posted on web developer project networking site Gun.io.

If Microsoft’s emphasis of the exploit earlier in the week didn’t grab the attention of enterprise IT, these reports will, especially with the risk level rising as quickly as it is, Bailey says. And it could make for a long St. Patrick's Day weekend.

“Patch it now or pay later,” Bailey says. “This should be at the top of every enterprise security team’s list every day until their entire network is completely patched.”

AOL: No plans to kill off Instant Messenger

Despite executive departure and layoffs, AIM will be supported, improved

Computerworld - Despite a report today that AOL is killing off its popular instant messaging service, the company says that's not true.

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"We are not killing instant messenger," an AOL spokeswoman said to Computerworld late Wednesday afternoon. "We'll continue to support it and evolve the product."

There was some confusion earlier today when SlashGear reported that AOL's instant messenger, AIM, is about to be "shut down for good." The report also contended that there would be no further upgrades to the software.

A source close to AOL told Computerworld that Jason Shellen, who heads up AIM product group, is leaving the company. AOL also laid off about 40 employees from the AIM group, according to the source.

However, the AOL spokeswoman said that does not mean that AOL is getting rid of AIM.

Earlier today, Google and AOL restored interoperability between their two instant messaging networks. The move came about two weeks after the connection was temporarily suspended due to a spam flood originating in AOL's service that affected Gmail Chat and Google Talk users.

70-573 Q & A / Study Guide / Testing Engine

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QUESTION 1
A site definition has been purchased from another company. It is used to created SharePoint sites.
Now there is a request to modify the home page for the site definition by adding a Web Part.
What actions need to be taken? Select two.

A. Add..
B. Uninstall..
C. Remove…
D. Modify..
E. Install…
F. ..the file CSTemplate.xsd
G. ..the file Onet.xml
H. ..a Feature receiver
I. ..a Feature dependcy
J. ..the file config.web
K. ..the file web.config

Answer: D,G

Explanation:

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QUESTION 2
A customized Site Featured need to be made. There is customized site definition.
The Feature of this site definition must be activated for all additional sites which are created using
it.
What actions need to be taken? Select two.

A. Add..
B. Uninstall..
C. Remove…
D. Modify..
E. Install…
F. ..the file CSTemplate.xsd
G. ..the file Onet.xml
H. ..a Feature receiver
I. ..a Feature dependcy
J. ..the file config.web
K. ..the file web.config

Answer: D,G

Explanation:

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QUESTION 3
There is third party site definition named CertKingdom.
A file named TemplateCertKingdom.xsd is included in CertKingdom.
TemplateCertKingdom.xsd contains configuration date.
There is a provision handler for CertKingdom.
The information in TemplateCertKingdom.xsd must be read.
The following property should be used.



Answer:

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QUESTION 4
There is a specialized program to import data into SharePoint sites.
There is a specialized site definition named CertKingdom created by MS Visual Studio 2010.
The specialized program code must be run whenever a new site is created by using CertKingdom.
What should be done to ensure this? Select three.

A. Modify..
B. Add…
C. Delete…
D. ..file..
E. ..class..
F. ..feature..
G. .. CSTemplate.xsd
H. ..SPItemEventReceiver
I. .. Onet.xml
J. .. receiver
K. .. SPChangeFile
L. .. SPWebEventReceiver
M. .. dependcy
N. .. SPWebProvisioningProvider
O. ..config.web
P. .. web.config

Answer: B,E,N

Explanation:

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QUESTION 5
There is a specialized Web Part named CertKingdomWebpart.
There must be a test to check if CertKingdomWebpart generates leaks in the RAM.
What should be done to ensure this? Select two.

A. Modify..
B. Add…
C. Run..
D. Delete…
E. .. WinDbg.exe
F. .. CSTemplate.xsd
G. ..SPItemEventReceiver
H. .. Onet.xml
I. .. SPDisposeCheck.exe
J. .. SPChangeFile
K. .. SPWebEventReceiver
L. .. SPMetal.exe
M. .. SPWebProvisioningProvider
N. ..config.web
O. .. web.config

Answer: C,I

Explanation:

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MB2-631 Q & A / Sutdy Guide / Testing Engine

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QUESTION 1
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com has a user
owned custom unit called Certkingdom_Proj that needs to be accessed by employees in Certkingdom.com’s
Research department. The Research department employees want the business unit that they
make use of to host Certkingdom_Proj.
When Certkingdom.com releases A new policy that requires employees to produce their own new
Projects, you decide to have the role of the employees who owns Certkingdom_Proj copied with the
intention of assigning it to the Research department employees.
You now need to configure the security settings for Certkingdom_Proj.
Which two of the following actions should you take?

A. You should consider having the Business Unit disabled.
Thereafter a new Business level should be created with the access level set to Business Unit.
B. You should consider having the Share privilege permitted with the access level set to User.
C. You should consider having the Read privilege assigned to the Business Unit.
D. You should consider having the privilege appended with the access level set to User.
E. You should consider having a privilege created with the access level configured to the User.

Answer: C,E

Explanation:

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QUESTION 2
You work as an administrator at Certkingdom.com. You have received instructions from the CIO to modify
the relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. The requirements
are listed below:
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a 1:N relationship.
• CertkingdomSupplier should be the principal entity.
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a N:N relationship
You now need to need to apply the mapping.
Which of the following actions should you take?

A. You should map a field from the CertkingdomSupplier entity to the CertkingdomContact entity.
B. You should publish the CertkingdomSupplier entity to the CertkingdomCustom entity.
C. You should edit the CertkingdomCustom entity to the CertkingdomSupplier entity.
D. You should change the status of the CertkingdomContact entity to the CertkingdomSupplier entity.

Answer: A

Explanation:

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QUESTION 3
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are in the process of
modifying certain relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. You
have received instruction from the CIO to set up the 1:N relationship between the CertkingdomAccount
and CertkingdomIncident entities to comply with the following set criteria:
• As soon as a different employee is assigned to the account, the active incidents must be
available that employee.
• The incidents of the previous employees should be closed.
Which of the following actions should you take?

A. The best option is to set the cascading behavior for the relationship to parental.
B. The best option is to open the form and add a section to cascade User-Owned.
C. The best option is to set an attribute of type varchar with format text to referential.
D. The best option is to set up the cascading behavior to Cascading. You should also set the
cascading rule for Assign to cascade Active.

Answer: D

Explanation:

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QUESTION 4
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are currently adding a
custom feature to the CertkingdomContact entity. CertkingdomContact will be used by Certkingdom.com employees to
hold client data. You have configured CertkingdomContact to hold data in the plain text format.
The CIO has informed you that multiple lines must be available for entering text since the amount
of data is so vast.
Which of the following actions should you take to make sure that the custom feature is able to
maintain a textbox with multiple lines? (Choose all that apply.)

A. You should create a workflow with Microsoft Office SharePoint Designer 2007. You should also
implement a feature of type ntext.
B. You should implement a feature of type varchar with format TextArea. You should also
implement a feature of type ntext.
C. You should implement a new content type and associate it with the relevant document. You
should also implement a feature of type ntext.
D. You should implement the State field to inherit the regional setting. You should also implement
a feature of type ntext.

Answer: B

Explanation:

---

QUESTION 5
You work as the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com’s Sales
department employs a custom entity named Certkingdom_Sales, which is configured as the primary entity
in the Sales relationship.
During the course of the day you have received numerous complaints from Certkingdom.com users stating
that they are inable to relate existing Sales with Certkingdom_Sales when creating new Accounts in the
Certkingdom_Sales entity.
Which combination of the following actions should you take to address this issue?

A. The best option is to consider adding the Sales relationship attribute to the Certkingdom_Sales.
B. The best option is to consider selecting the Work Offline option adding the relationship.
C. The best option is to consider modifying the site master page to contain the relationship.
D. The best option is to consider publishing the Certkingdom_Sales after creating the relationship.
E. The best option is to consider applying a data connection file the relationship.

Answer: A,D

Explanation:

---

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AVAYA 3304 Q & A / Study Guide / Testing Engine

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---

QUESTION 1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.

Answer: B,E

Explanation: Reference Avaya Aura™Call Center Feature Reference 6.0 page 78

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QUESTION 2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call
Center Elite? (Choose three.)

A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)

Answer: A,B,E

Explanation: Reference : Avaya Aura™Call Center Feature Reference 6.0Page358
Programming Call Vectors in Avaya Aura™Call Center 6.0 Page 205

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QUESTION 3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)

Answer: B
Reference:Administering Avaya Aura™Call Center Features 6.0 page 11

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QUESTION 4
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II
volumes or agent staffing levels change abruptly?

A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation

Answer: D

Explanation:

---

QUESTION 5
A call center operations manager wants agents to manually enter a code to identify the reason for
being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?

A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes

Answer: C

Explanation: Reference :Avaya Aura™Call Center 6.0 Overview Page 26

---

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MCT

Microsoft Certified Trainer
Become part of an elite, international community that spans more than 150 countries and regions and includes classroom and e-learning instructors, learning consultants, authors, conference presenters, and user group leaders. Microsoft Certified Trainers (MCTs) are the premier technical and instructional experts on Microsoft technologies, and are the only individuals authorized to deliver training for Microsoft Certification. Learn how you can join this exclusive group of IT professionals and developers and reap the benefits of membership.

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Level: More than one year of experience, and one of the required MCP certifications or Microsoft Dynamics certifications
Audience: IT professional and developer
Type: Microsoft Certification

Become part of an elite, international community that spans more than 150 countries and regions and includes classroom and e-learning instructors, learning consultants, authors, conference presenters, and user group leaders. Microsoft Certified Trainers (MCTs) are the premier technical and instructional experts on Microsoft technologies, and are the only individuals authorized to deliver training for Microsoft Certification. Learn how you can join this exclusive group of IT professionals and developers and reap the benefits of membership.

Level:
More than one year of experience, and one of the required MCP certifications or Microsoft Dynamics certifications
Audience: IT professional and developer
Type: Microsoft Certification

MCT Overview
Microsoft Certified Trainers meet stringent MCT certification requirements. They also receive many valuable benefits, including free access to the complete library of Official Microsoft Learning Products; substantial discounts on exams, books, and Microsoft products; members-only newsgroups and online community resources; and invitations to exclusive events and programs.

MCT certification requires an annual renewal. Each year, Microsoft Certified Trainers must complete an online application, pay an annual fee, and meet a number of program requirements to renew their certification for the coming year.

Why get certified?
Earning a Microsoft Certification validates your proven experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today’s rapidly changing IT marketplace, Microsoft Certifications help you utilize evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Whether you are new to technology, changing jobs, or a seasoned IT professional, becoming certified demonstrates to customers, peers, and employers that you are committed to advancing your skills and taking on greater challenges. In addition, certification provides you with access to exclusive Microsoft Certified Professional (MCP) resources and benefits, including opportunities to connect with a vast, global network of MCPs.

MCT Benefits

Discover tools, resources, and other benefits to help you thrive as both a technologist and an educator. The following MCT certification program benefits help you build, maintain, and prove your expertise on Microsoft products and technologies—and prepare for, teach, and support blended learning solutions.

As a Microsoft Certified Trainer, you gain access to the MCT member site, where you can download your MCT certificate and MCT program logos for use on your resume.

MCT welcome kit
After enrolling in the MCT program or renewing your membership, you receive a welcome kit that includes the following:
MCT certificate: Post your certifications in your office or classroom.
MCT wallet card: Identify yourself as an MCT in your technical communities.
Microsoft Learning virtual hard disk DVDs: These DVDs contain the virtual PC images required for Microsoft Learning Products and Microsoft Dynamics courseware for new MCTs.

Helpful resources
MCT guide for Microsoft Dynamics: Explore the benefits of becoming an MCT for Microsoft Dynamics.
View the MCT guide for Microsoft Dynamics (PDF file, 477 KB)
Metrics that Matter guide: Find instructions and best practices for getting the most out of Metrics that Matter, a tool that measures customer satisfaction.
Learn about Metrics that Matter (Certkingdom.com)

Ongoing benefits and support
As an MCT, you gain access to the MCT member site, which provides all the latest news and resources, including trainer readiness resources, announcements about exams and Microsoft Learning products, and MCT program logos. The member site also provides access to the following MCT benefits.

Microsoft TechNet Subscription Professional Not for Resale (NFR): The NFR version of TechNet Subscription Professional is a premium technical resource geared toward helping IT professionals support enterprise-wide environments that have ongoing software evaluation, deployment, and troubleshooting needs. With TechNet Professional NFR, subscribers can access the complete suite of full-version Microsoft infrastructure and business solution software to evaluate and test new features, such as server consolidation, interoperability, enterprise-wide network management, and enhanced security models. TechNet subscribers will also be able to access upcoming beta releases prior to public availability, a comprehensive collection of Microsoft E-Learning courses, our continuous online concierge, and priority support on TechNet forums.

Note This offer may not be available in all countries or regions. It does not include support calls.
MCT readiness support: Join us at our monthly Live Meetings (the Third Thursday sessions) or view recorded sessions in our MCT Readiness Library. We offer technical readiness and portfolio readiness to help you prepare for new courses in less time, while having more impact. We also offer a soft skills track that can help you fine-tune your training delivery skills.

OneNote trainer preparation packs: Valuable trainer preparation packs in Office OneNote format, allowing you to make notes, add content, and share your Notebook with colleagues.
MCT Download Center: Receive free, comprehensive access to the entire Microsoft Learning and Microsoft Dynamics library of learning materials.
Microsoft Learning Courseware Library: Find additional courseware developed by the MCT community.
MCT Community: Join exclusive private communities for peer support and networking, and communicate with the Microsoft Learning team.
Courseware support: Get direct Microsoft support on questions about Official Microsoft Learning Products.
Metrics that Matter: Track customer satisfaction.

Special offers
Recognizing how important MCTs are to customers' success, Microsoft and many other companies offer products, services, and events to MCTs free of charge or at a special price.
Note Some offers might not be available in all countries or regions. All offers are subject to change.
Discounts on Microsoft Certification exams: Take advantage of discounts on exams while earning new MCT competencies.
Learning Rewards: Distribute discounted certification exam vouchers to students, and earn referral points redeemable for valuable rewards.

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Camtasia Studio and Snagit tools: With Camtasia Studio, you can easily record sound and images from your computer to create training, demo, and presentation videos. Snagit helps you capture, edit, and share exactly what you see on your computer screen.
Note The Camtasia Studio and Snagit special offer provided by TechSmith is currently unavailable. TechSmith is working on updating its systems to provide our community with the new editions of Camtasia Studio and Snagit.

Early invitations to Microsoft Certification beta exams: Be among the first to earn new certifications by taking certification exams before they are available to the public. Please note that we offer a limited number of beta exam vouchers, and they are allocated on a "first come, first served" basis.

Free access to Microsoft E-Learning in the Learning Catalog: Blend e-learning courses with classroom training to deliver customized learning solutions.

Large discounts on Microsoft (O'Reilly) books: Receive a 40 percent discount on all printed books and a 50 percent discount on all e-books in the Microsoft Press (O'Reilly) catalog.

Safari Library subscription discount: Access the full Safari Library at US$29.99 per month (the regular price is US$42.99 per month).
MCT Special Offers page: Receive free software offers, specially priced practice tests, and more.
Exclusive invitations to and discounts on Microsoft events: These invitations are offered periodically in connection with Tech Ed and other major Microsoft events.
Invitations to join beta programs for Microsoft software: Learn about new Microsoft products by getting hands-on experience with a beta version.

Requirements
Microsoft recognizes and promotes MCTs as Microsoft technical and instructional experts. Program requirements help ensure that MCTs consistently satisfy customers.
For the MCT program year, MCTs must fulfill the following requirements.

Meet MCT competency requirements for each course they deliver.
Acquire a valid Microsoft Certification
Demonstrate instructional presentation skills
Administer course evaluations to every student and maintain high customer-satisfaction scores.
New MCTs must deliver at least one Microsoft course within their first year as an MCT.
At various times during the program year, Microsoft conducts audits of the MCT community to ensure compliance with program requirements.
Find detailed requirements in the MCT Program Guide
If you have questions about the certification process or about the program requirements, contact a Microsoft Regional Service Center near you.
Find a Microsoft Regional Service Center
Acquire a valid Microsoft Certification

An MCT must hold one or more related certifications in order to teach a Microsoft Learning or Microsoft Dynamics course. The full list of courses that an MCT is certified to teach is recorded in a transcript.

Before you can apply to become an MCT, you must acquire one of the Microsoft Certified Professional (MCP) premier certifications. For the MCT program year 2012, these are the premier certifications:

Systems Engineer
Systems Administrator
Systems Administrator: Security
Desktop Support Technician
Microsoft Certified IT Professional
Microsoft Certified Professional Developer
Microsoft Office 2007 Specialist
Microsoft Office 2010 Specialist
Microsoft Certified Business Management Solutions Specialist
Microsoft Certified Business Management Solutions Professional
Microsoft Certified Master
Microsoft Office 2007 Master
Microsoft Certified Architect
Explore the benefits of becoming an MCT for Microsoft Dynamics.
View the MCT Guide for Microsoft Dynamics (PDF file, 478 KB)
For more information about Microsoft Dynamics or related business product certifications, send an email message to mbs-cert@microsoft.com
Demonstrate instructional presentation skills

To demonstrate that you have instructional presentation skills, you must indicate on your MCT application that you have completed one of the following requirements.
Option 1. Provide evidence of your Certified Technical Trainer (CompTIA CTT+) certification from CompTIA
CompTIA CTT+ is a cross-industry certification that validates that a technical instructor has attained a standard of excellence in the training industry. CompTIA CTT+ consists of two tests: a computer-based test that is available at Prometric testing centers, and a video submission.

Learn more about CompTIA CTT+ certification (Comptia.org)
For more information about the CTT+ program, send an email message to CompTIA

Option 2. Attend and pass a presentation skills course
Prove that you have passed a presentation skills course or train-the-trainer course from a CompTIA Learning Alliance provider or from one of the additional presentation skills training providers listed in the following spreadsheet.

Find a CompTIA Learning Alliance training provider (Comptia.org)

Find a Microsoft-approved presentation skills training provider (Microsoft Excel spreadsheet, 28 KB)

Option 3. Prove that you are an experienced technical trainer
Provide evidence of your certified instructor credential from any one of these vendors:

Microsoft
Cisco Systems
Citrix
Novell
Oracle
Option 4. Prove that you are an instructor at an accredited academic institution
Provide evidence of your employment status with an accredited academic institution.

See the MCT Program Guide for guidelines

MTA - Microsoft Technology Associate (MTA)

MTA
Microsoft Technology Associate (MTA)

Help demonstrate your knowledge of technology fundamentals by earning a Microsoft Technology Associate (MTA) certification. Earning the MTA certification can help you stand out when you submit college and internship applications by helping to prove your commitment and understanding of a variety of entry-level technology concepts.

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Level: Knowledge and basic understanding of key technology concepts
Audience: Students, technology educators, and entry-level IT staff of accredited academic institutions
Type: Microsoft Certification

Overview
The Microsoft Technology Associate (MTA) certification helps schools teach and validate fundamental technology knowledge, provides students with a foundation for their careers, and helps them gain the confidence they need to succeed in advanced studies. Help your institution stand out with an innovative technology curriculum while offering students an opportunity to earn a Microsoft Certification right in the classroom.

MTA exams are based on high-demand industry career tracks and designed by Microsoft Learning experts and professional educators. Each exam includes a companion MTA certification exam review kit designed to supplement the courseware already in use by educators. MTA content can be easily imported and integrated into your existing curriculum.

Are you a student who wants to earn an MTA certification? Refer to the exam preparation guides for Learning Plans and other valuable resources to help you prepare for a successful MTA exam.

MTA exams are available to students, faculty, and staff associated with academic institutions and also to Microsoft Certified Trainers (MCTs). Contact your school administrator to find out if your school is an approved MTA testing center.

If your school is not already an MTA testing center, a faculty member or administrator can contact a Certiport sales consultant to learn how to obtain an MTA campus license.

MTA candidate profile
MTA candidates are able to understand and explain fundamental concepts of the topic on which they are being tested. Typically, hands-on hardware or technology experience is recommended, but not always required.

MTA campus license
MTA campus licenses are available in sizes to fit your institution’s needs and come in increments of 500, 250, or 100 exams per year. Exams can be administered anywhere on campus, without classroom or desktop restrictions, when it is convenient for you.

Why get certified?
Earning a Microsoft Certification helps validate your proven experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today's rapidly changing IT marketplace, Microsoft Certifications help you utilize evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Whether you are new to technology, changing jobs, or a seasoned IT professional, becoming certified helps demonstrate to customers, peers, and employers that you are committed to advancing your skills and taking on greater challenges. In addition, certification provides you with access to exclusive Microsoft Certified Professional (MCP) resources and benefits, including opportunities to connect with a vast, global network of MCPs.

Certification
To earn an MTA certification, you must pass only one of the following exams. However, we recommend that you review the MTA Exam Certification Paths chart (later in this section) and consider earning a Microsoft Certified Technology Specialist (MCTS) certification to help you further your career in the IT industry. Earning more than one certification helps show potential employers and college admissions offices that you have a variety of technology skills and are committed to a wide set of abilities.

Find out more about MCTS certifications

Developer exams
Software Development Fundamentals : Exam 98-361

Windows Development Fundamentals : Exam 98-362

Web Development Fundamentals : Exam 98-363

Database Administration Fundamentals : Exam 98-364

Microsoft .NET Fundamentals : Exam 98-372

Mobile Development Fundamentals : Exam 98-373

MTA: Gaming Development Fundamentals : Exam 98-374

IT professional exams
Networking Fundamentals : Exam 98-366

Security Fundamentals : Exam 98-367

Windows Server Administration Fundamentals : Exam 98-365

Windows Operating System Fundamentals : Exam 98-349

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